Refund & return policy

Refund and Return Policy for Dumbbells to Treadmills

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At Dumbbells to Treadmills, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with our hassle-free return and refund policy.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Timeframe: Returns must be initiated within 30 days of the purchase date.
• Condition: Items must be unused, in their original condition, and in the original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to process the return.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software or digital products
• Items marked as final sale or clearance
• Custom or personalized items

3. Return Process

Step 1: Contact Us

Before returning an item, please contact our customer service team at info@dumbbellstreadmills.com to initiate the return process. Provide your order number and a brief description of the reason for the return.

Step 2: Return Authorization

Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.

Step 3: Ship the Item

Please package the item securely and include the RMA number inside the package. Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

4. Refunds

Refund Processing

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Partial Refunds

In certain situations, only partial refunds may be granted, such as:

• Items that are returned damaged or missing parts not due to our error
• Items returned after the 30-day return period

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@dumbbellstreadmills.com. We will provide instructions on how to return the defective item and ship out a replacement.

6. Return Shipping Costs

• Customer Responsibility: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
• Return Shipping Label: If we provide you with a prepaid return shipping label, the cost of return shipping will be deducted from your refund.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company, as processing times can vary. If you’ve done this and still have not received your refund, contact us at info@dumbbellstreadmills.com for further assistance.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@dumbbellstreadmills.com with your order number and photos of the issue. We will resolve the problem by either issuing a refund or sending a replacement at no additional cost.

9. Contact Us

For any questions or concerns regarding our refund and return policy, please reach out to us at info@dumbbellstreadmills.com. We’re here to help!